We’d Love to Hear From You

Hey there! Ever had one of those moments where you just wanted to chat with a real person behind a brand? Well, you’ve found the right place. At MellowLook, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder, Alex, still replies to every single email personally. (Yeah, even the ones with typos at 2 AM.)

Get in Touch

Got a question about that cozy sweater you saw? Need help with sizing? Or maybe you just want to share how much you love your recent purchase—we’re all ears! Here’s how to reach us:

• Address: 223 Vine Street, Chicago, IL
• Email: [email protected] (We usually reply within 12 hours—no bots, promise!)
• Phone: +1 773-390-4027 (Monday–Friday, 9am–6pm NY)
• Live Chat: Look for the little chat icon in the corner! Available weekdays 10am–4pm.

Your Voice Matters

Here’s a little story: Last winter, a customer named Sarah emailed us saying our gloves weren’t warm enough for Canadian winters. Guess what? We redesigned them with her feedback, and now they’re our best-selling item. That’s the power of your input—it literally shapes what we do.

So whether it’s a suggestion, a "thank you," or even a "hey, this could be better," hit us up. We read everything, and who knows? Your idea might just become our next big thing.

P.S. If you’re wondering why we’re called MellowLook—it’s because life’s too short for stiff clothes and stiff conversations. Let’s keep it comfy.