Return & Refund Policy

Thank you for shopping at mellowlook. We appreciate the fact that you like to buy the products we build. We also want to ensure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.

Cancellation

You have the right to cancel your order before it has been shipped. If you decide to cancel your order prior to shipment, you will receive a full refund of the purchase price. To cancel your order, please contact us as soon as possible using the contact information provided at the bottom of this page. Once your cancellation request is received and processed, we will initiate the refund to your original method of payment within 5-7 business days.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Follow these steps to initiate a return:

• Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
• Securely package the item in its original packaging, including all accessories and documentation.
• Include the RMA number clearly visible on the outside of the package.
• Ship the package to the address provided by our customer service team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. The time it takes for the refund to appear on your account may vary depending on your financial institution.

Please note that we can only refund the purchase price of the returned items. Shipping charges, gift wrapping fees, and any other service fees are non-refundable.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund, please contact us using the information provided in the "Contact Us" section below. We will investigate the issue and work with you to resolve it promptly.

Contact Us